Outsourced Call Centre Services
Call centre outsourcing that helps you scale, reduce costs, and deliver better customer experiences.
Call Centre Outsourcing That Reduces Load & Boosts Output
When your team’s at capacity, call volumes don’t wait. Missed calls, long hold times and stretched resources lead to poor customer experience and lost sales.
At Consumer Links, we provide outsourced call centre services that help you stay responsive and in control without the cost or complexity of hiring in-house. Our agents support everything from inbound queries to outbound sales, handling every call like part of your team.
Whether you need 24/7 support, overflow cover during peak campaigns or a long-term partner to handle customer contact, we’ll build a solution that fits.
Outsource to our call centre today!
Get in touch with our outsourcing consultants now.
Drive Business Growth With Scalable Contact Centre Support
We offer fully managed contact centre support across customer service, sales, and admin, so you can stay focused on growth while we handle the conversations that keep your business moving.
Inbound Customer Support
We act as your front-line team, handling every incoming call with speed and care:
- Product and service enquiries
- Order tracking and delivery updates
- Billing and account queries
- Technical support and issue resolution
- Returns and complaints handling
- Overflow and out-of-hours support
Outbound Calling & Sales Support
From lead generation to customer follow-ups, our outbound services help you stay proactive:
- Lead qualification and nurturing
- Customer win-back and retention calls
- Feedback surveys and review requests
- Loyalty and promotion campaigns
- Appointment setting and reminders
Admin, Back Office & Switchboard
We also take care of day-to-day admin and ensure smooth internal communication:
- Call routing and switchboard cover
- Message taking and logging
- CRM updates and ticket creation
- Data entry and simple back-office tasks
Invest In Call Centre Outsourcing Services Today
Our UK-owned BPO operation delivers flexible call centre solutions that cover both customer-facing and behind-the-scenes tasks. Whether you need full-service support or help with specific functions, we build outsourcing models that improve performance and free up your internal teams.
Order taking & processing
Our call centre agents handle orders quickly and accurately, giving your customers a smooth experience from the first call to final confirmation. Payments, order details and system updates are all managed in one streamlined process that keeps sales moving.
Overflow Call Handling
When volumes spike, we step in. Our agents handle overflow calls during busy periods, campaign surges or staff shortages — so you never leave customers waiting, and no opportunities go missed.
Outbound Follow-ups
We follow up with customers after key interactions whether it’s checking on a delivery, confirming details or gathering feedback. It keeps your service proactive, consistent and one step ahead.
Complaint Resolution
Customer complaints are handled with professionalism and care. We listen, resolve issues in line with your policies and protect brand reputation with clear communication and timely follow-up.
Enquiry Handling
Billing queries, service questions or general enquiries; our team handles every call with clarity and accuracy. We provide the right information at the right time, keeping customers informed and satisfied.
Call-Linked Admin Tasks
After every call, we take care of the admin. Logging tickets, updating records, scheduling call-backs or reporting trends; all done to your standards, without slowing down your internal team.
How Contact Centre Outsourcing Works
We make onboarding straightforward, so you can get the support you need without slowing anything down.
We learn how your business runs
You tell us what you need help with, how you operate, and what success looks like. We get to know your team, systems and service style.
We set up your support
Our team integrates with your tools and builds clear workflows — from customer queries to returns and everything in between.We go live
Your agents start delivering support as an extension of your team, handling conversations with speed and consistency.You stay in control
We give you full visibility, regular updates and the ability to scale support up or down as your needs change.Our Clients
Seamless Contact Support Whenever You Need It
Reduce Overheads
Avoid the cost of hiring, training and managing in-house teams. Our service delivers experienced agents without the added payroll or infrastructure.
Faster Response Times
We reduce wait times and missed calls by providing extra support when you need it most — keeping your service levels high.
Scalable On Demand
We grow with your business. Whether you’re scaling up for a new campaign or need long-term cover, we flex around your volumes.
UK Oversight, South Africa Delivery
You get the cost savings of offshore support with the quality and communication of UK-based leadership.
24/7 Availability
Stay responsive around the clock with full after-hours and weekend support — ideal for international teams or high-volume operations.
Multichannel Support
We don’t just do phones. Our agents work across email, live chat and messaging platforms, so your customers can always get through.
Request a callback today!
We’ll contact you as soon as possible.
Industries We Work With
We work with businesses across the UK and beyond, supporting both B2B and B2C operations with reliable, scalable outsourced call centre services.
- eCommerce
- Retail
- Utilities
- Legal Services
- Financial Services
- Recruitment
- Healthcare
- Travel & Hospitality
- Telecommunications
- Education
Whatever your sector, our experienced team will work closely with you to deliver your customer service needs.
Why Choose Consumer Links
We’ve been delivering outsourced call centre services for over a decade, supporting brands across the UK and beyond. Our teams are trained, managed and measured to UK standards, giving you consistent performance and complete peace of mind.
Calls are answered quickly, handled professionally, and escalated only when needed. You stay in control, with clear SLAs, real-time reporting and a UK-based leadership team to ensure everything runs exactly as it should.
Whether you need full-time agents, campaign support or overflow cover, we build solutions that reduce pressure and deliver results.
Call Centre Outsourcing FAQ's
How does an outsourced call centre work?
Your incoming calls are handled by a dedicated team trained to understand your business. We follow your call flows, processes and scripts, acting like part of your in-house team. You stay in control, while we handle the day-to-day contact.
How much does call centre outsourcing cost?
Pricing depends on your coverage hours, services required, and call volumes. We offer flexible packages designed to give you the right level of support without paying for what you don’t need.
What’s included in outsourced call centre services?
We can support inbound calls, outbound campaigns, customer service, technical queries, lead generation, switchboard cover, and more. You choose the level of support — we build the solution around you.
Do you offer 24/7 call answering?
Yes. We offer round-the-clock support including weekends and holidays. Ideal if you have international customers or want to offer extended service hours without stretching your team.
Can you handle multiple channels like live chat or email?
Absolutely. We provide multichannel customer support across phone, email, live chat and social media — helping you stay responsive wherever your customers are.
Will it sound like we’ve outsourced?
No. Our agents are trained in your tone of voice, processes and systems. To your customers, it feels like they’re speaking to your internal team.
How quickly can we go live?
Most clients are up and running in just a few days. Our onboarding process is quick, simple and built to avoid disruption to your day-to-day operations.