Outsourced Telesales Services
Making sales is essential when it comes to a business’s success and growth.
Considering that around 92% of customer interactions happen telephonically and that onboarding salespersons can take a substantial amount of time, it just makes business sense to consider working with telesales outsourcing companies.
These professionals already have the necessary training and professional touch to ensure every customer interaction is conducted respectfully and in a welcoming manner.
Moreover, choosing a telesales outsourcing company can also reduce costs; a telemarketing company can work with a fixed price.
If you are ready to gain these benefits and more for your business, contact us today to learn more about telesales outsourcing options.
Also, continue reading for more on telesales and how an outsourced telesales company can give your business a significant advantage over others.
What does telesales do?
Telesales’ main goal is to have businesses make sales with targeted phone conversations with new and existing customers.
Sales teams call potential prospects to convince them to purchase a product or service, and potentially closing deals.
Core skills that telesales agents have include impeccable communication and sales skills and the experience needed to provide quality leads and exceptional customer interactions.
Telesales can also be categorized as either inbound or outbound telesales.
Inbound sales refer to sales representatives taking calls from potential new and current customers.
At the same time, outbound telesales are calls made to prospects intending to convince individuals to make a purchase.
What is the difference between telemarketing and telesales?
It is important to remember that telemarketing and telesales are different.
A telemarketing campaign will typically be centered around sales and leads, while telesales is geared toward selling products and services.
Both, however, focus on fostering customer satisfaction and building good customer relationships.
Why would a business need telesales outsourcing?
There could be several reasons why a company could require the support of an outsourced telesales team.
The first could be a lack of internal resources – insufficiently trained staff or limited funds for equipment needed to conduct daily sales.
Also, teams that lack the capacity to take on telesales tasks could be missing out on enhancing their chances for revenue growth and increasing their number of customers.
Changes in a business structure, such as rapid expansion and new product campaigns, could also impact the need to work with telesales outsourcing companies.
These events could make telesales crucial to retaining current clients and properly targeting new ones.
One thing is sure: If you want to get sales for your business and keep the momentum of securing customer support and purchases, telesales can give you that professional edge where you are always at the top of your prospective customers’ minds.
What are the benefits of outsourced telesales?
There are several advantages to using a telesales outsourcing company as part of your business model.
Here are some considerations.
1. Cut costs without compromising on quality
Outsourcing telesales can be a cost-effective way to get a fantastic return on investment without hiring or training additional staff.
Instead, a tailor-made outsourced telesales team package can give your business a strong sales workforce and make calls on your behalf to help you achieve success.
You won’t need to worry about lengthy onboarding, and your outsourced team can efficiently make calls according to your requirements to generate leads.
2. Instant access to market best practices
Outsourced telesales teams already know what works best when interacting with both potential customers and current customers.
They will apply industry best practices and ensure your brand profile is always perfectly projected to the outside world.
3. Higher chances for conversions with quality leads
With a dedicated outsourced telesales team, the focus is always on lead generation and converting every prospect called or interacted with into a paying customer.
This increases your chances for conversions, as there will be no distractions that teams might have typically faced in-house when they had several priority tasks to perform.
4. A flexible approach for every client
Outsourced telemarketing services are not based on a one-size-fits-all approach.
Every task is shaped according to the hiring company’s needs and goals and the message and tone they would like to convey.
An expert outsourced sales team can easily position themselves as perfect ambassadors for a company.
5. A quick-to-market solution
Suppose you have a brand-new product or service that you want to ensure will quickly reach your ideal customer base.
Perhaps you have a newly established business for which you need to increase profitability and build revenue.
Whatever purpose you need to achieve a strong marketing presence, outsourced telesales can help your business stand apart from the competition according to your sales strategy.
6. Easy access to the latest technology
Outsourced teams work with the newest tech used by top telesales teams.
This means that they are on top of the latest innovations in the market, ensuring that only crystal-clear calls are made with prospects without any disruption or difficulty in sound quality.
7. Great skill in following sales scripts
Telesales outsourced teams can easily follow a dedicated sales script tailored to a business’s needs.
Through this expertise, they ensure that prospects receive a uniform message and that the goals of every call are top of mind.
Are you ready to bring outsourced telesales excellence to your business?
When you use outsourced telesales services, you can fast-track your business performance and ensure that you create awareness for products, services, and more.
If you are interested in getting cutting-edge outsourced telesales services, contact our expert team today.
We would be happy to discuss the available options for your business and provide you with the information you need.
Want Free Telesales Services Advice?
Gain Access to our Outsourcing Consultants today
Ready to start empowering your business?
FAQ's
Have a look below at some of our most frequently asked questions.
What is telesales?
Telesales is the process of selling products or services telephonically. Often, the goal of these calls is to secure repeat business.
Is outsourcing telesales a good idea?
Working with telesales outsourcing companies can give you a good level of control over your marketing and sales budget.
It can also help you and your in house sales team to improve time management, as inbound and outbound telesales calls will be handled externally and will not be extra tasks that your in-house team needs to be concerned about.
Which types of companies can consider outsourced telesales services?
Any business—small or large—that needs to introduce services or products to prospects can benefit from outsourced telesales.
What are some typical skills an outsourced telesales team would have?
Telesales teams can work in several niches, such as healthcare, luxury brands, or newly launched products.
They are expert communicators with sales experience and industry knowledge to work on various sales leads and projects successfully.
Additionally, they can easily manage calls and remain professional from start to end.