With an estimated revenue of £31.5bn a year, telecommunications is a big business. Maintaining your competitive edge in a dynamic environment is a complex challenge.
By partnering with an experienced Telecom BPO vendor like Consumer Links, you can focus on your core strengths while we assist with processes from customer support and retention to billing enquiries and accounts payable.
Our outsourcing team of more than 500 telecom specialists has a proven track record in delivering quality results for several telecommunication clients.
In these challenging economic times, our telecom BPO solutions can help you to achieve significant cost savings.
By outsourcing to our Durban outsourcing centre, some of our clients have saved reduced costs by 70% from their in-house operations.
Cost efficiencies are achieved as you transfer your responsibilities on:
In an industry where customer satisfaction is a decisive factor in customer loyalty and retention, your processes must be streamlined and efficient.
Our experienced telecoms outsourcing team come fully trained, and ready to handle the business processes you delegate.
By using our telecommunications BPO you can improve efficiency by as much as 30%.
As we mentioned earlier, call waiting general response times are increasing across the industry. This is mainly due to the pressures businesses are under to reduce costs.
Outsourcing your telecom processes to Consumer Links can help you improve customer satisfaction by reducing waiting times and increasing first call resolutions.
In addition, we also offer a ‘follow the sun’ service, meaning we can provide 24/7 assistance for your customers in their timezone, with no language barriers.
As an experienced outsourcing centre handling several telecom campaigns, we are up to date with the latest industry trends, technologies and processes.
When you outsource to Consumer Links, you will gain access to this valuable knowledge and enhanced skill sets. This can give great insight into streamlining your own processes and benefitting from the BPO process further.
This makes our services ideal for organisations looking to outsource non-core functions without sacrificing quality control, efficiency, or productivity.
As your business grows, so will your telecom process outsourcing requirements. Consumer Links can provide the flexibility and scalability to accommodate this growth.
We can quickly scale up or down as your needs change, giving you the peace of mind that we have the capacity to handle any business eventuality.
The flexibility also helps to keep your business ‘lean’ all year round, rather than carry unnecessary costs when things are slow.
Consumer Links has a long history of providing quality customer service and support for a wide range of businesses.
Our experience in the telecommunications sector is vast, and we have handled several projects for clients in this industry.
Our team of telecom customer service agents are fully trained to provide excellent service to your customers.
We treat your customers with the same respect and care that you would, ensuring they have a positive experience when dealing with your organisation.
Our inbound services include:
Consumer Links provides a full range of outbound services, so you can focus on other areas of your business while we handle your call functions.
elecom process outsourcing with Consumer Links is an excellent way to improve efficiency and maintain high standards without exceeding budgets.
Our outbound services include:
In today's digital world, many customers prefer to communicate via live chat rather than over the phone.
Our team of skilled customer service agents are available 24/7 to provide live chat support for your website visitors.
This is an excellent way to provide a quick and efficient service for your customers, without them having to wait on hold for a telephone support agent.
With our email management service, you can outsource the entire email function of your business.
Our inbound services include:
All of our agents are highly literate and fully trained in handling customer queries and complaints via email, so you can be assured that your customers will receive the best possible service.
In addition to our live chat and email support, we also offer social media support for your business.
This can include:
Social media is now a vital communication platform between a brand and its customers. Ensuring it is adequately maintained is essential to maintaining a good reputation.
In addition to our customer-facing services, we also offer a full range of back office support services.
This can include:
Outsourcing your back office functions is an excellent way to free up time and resources so you can focus on other areas of your business.
Consumer Links is a leading provider of telecom outsourcing services, with over 15 years of experience in the industry.
There are many reasons to choose our outsourcing services for your telecommunications business, but some of the main advantages include:
See how other telecommunication firms have utilised our BPO services in our case studies.
Outsourcing your telecommunications processes is an excellent way to improve efficiency and maintain high customer satisfaction without exceeding budgets.
Partnering with a trusted telecom BPO provider like Consumer Links can help you to achieve your business goals.
With over 15 years of expertise in the field, Consumer Links is a prominent provider of telecom outsourcing services.
All our solutions can be fully customised to suit your business requirements. We can even replicate your current in-house process so there is a seamless transition for you and your customers.
Our team of highly trained and experienced telecom agents are available 24/7 to provide support for your customers. So, if you’re looking for a reliable and cost-effective solution, contact us today to see how we can help you.
The Old School House Manchester Road Carrington Manchester M31 4UG
220 Flanders Drive Mount Edgecombe Kwa-Zulu-Natal South Africa 4302