UK-Managed Outsourcing Services In South Africa

Outsource to South Africa and reduce costs without sacrificing service. At Consumer Links, our UK-led team in Durban delivers responsive, scalable support tailored to your business. From customer service to back-office admin, we help you do more without growing your in-house team.

Scale Faster With Cost-Effective Outsourcing

With over 10 years of experience delivering outsourced services for international clients, Consumer Links is a proven partner to brands across the UK, US and beyond. Our operations are UK-managed and delivered through our dedicated contact centre in Durban, giving you the confidence of local oversight with the scale and efficiency of an offshore model.

South Africa offers the infrastructure, talent and time zone alignment needed for seamless service delivery. We take that further with hands-on oversight, structured processes and teams trained to your standards. From customer service to lead generation and back-office support, we build outsourced operations that feel fully integrated and deliver consistent results.

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Flexible BPO Services Delivered From South Africa

Our South African teams deliver scalable, cost-efficient support across key business functions. Whether you’re looking for full coverage or just need to fill the gaps, we can flex to suit your setup.

Inbound Call Handling Support

We act as your front-line team, handling every incoming call with speed and care:

Professional frontline service that feels like part of your team.
Phone, email and live chat handling
Customer queries and complaints
Order tracking and delivery updates
Product and service information
Overflow and out-of-hours coverage

Outsourced Business Support

From lead generation to customer follow-ups, our outbound services help you stay proactive:

Cost-effective, behind-the-scenes help that keeps your operations moving.
Back-office admin and data entry
CRM and order management
Billing, payment and refund queries
B2B and B2C lead generation
Appointment setting and outbound calls

Live Chat & Multichannel Support

We also take care of day-to-day admin and ensure smooth internal and external communication:

Explore Outsourcing Solutions In South Africa Today

Our South African teams handle both front and back office tasks with the same quality and consistency you’d expect from a UK provider. With local leadership in Durban and UK-based oversight, we build outsourcing solutions that give you the scale you need and the control you want, without the overheads.

An Outsourcing Company That Drives Efficiency & Results

We make onboarding straightforward, so you can get the support you need without slowing anything down.

Discovery: We get to know your business

We start with a deep dive into your products, platforms (like Shopify, Amazon, Zendesk), and where you need support — from pre-sale queries to post-sale issues

Onboarding: We build your support framework

Together, we define workflows, FAQs, escalation paths, tone of voice and tool access. You approve every process before we go live

Training: We prepare your agents

Our agents are trained on your systems, brand guidelines, and customer scenarios, so they can handle real-world conversations from day one.

Launch: Your support team takes over

Your agents are deployed and start handling live customer interactions across all agreed channels — delivering fast, reliable service from day one.

Our Clients

Accelerate Your Company Growth With Consumer Links

We’re a UK-managed company with delivery teams based in Durban, South Africa. That means you get reliable service, quality oversight, and real cost savings without compromising on standards.

Building and managing an in-house team is expensive and time-consuming. By outsourcing to us, you reduce overheads, stay agile, and free up resources to focus on growing your business.

Lower Costs Without Compromise

Reduce payroll and overheads while still delivering high-quality customer service.

Skilled English-Speaking Teams

Clear, confident communication with no language barriers.

UK-Managed Delivery

Work with a UK-based team and get full oversight of your support.

Aligned Time Zones

Operate during UK or US hours with teams that work when you do.

Scalable, Flexible Support

Easily ramp services up or down as your business evolves.

Smooth Integration

We plug into your tools and workflows to make outsourcing feel seamless.

Why Choose Consumer Links?

Our operations are UK-managed, with experienced leadership permanently based in Durban to oversee delivery and performance.

You’ll have a UK point of contact who understands your business, backed by a skilled South African team who are trained in your tone of voice, systems, and workflows. It means your customers get a seamless experience, and your team gets reliable support that just works.

Every setup is tailored to your needs. As your business grows or shifts direction, we scale and adapt without slowing you down. Whether you’re looking for extra capacity, long-term support or better cost control, we build a service that delivers real value.

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Industries That Outsource To South Africa

Whether you need customer service, outbound sales, admin or specialist back-office support, we build outsourced solutions that align with your industry, tools and team.

With UK-managed operations and delivery from Durban, you get sector expertise, lower costs and reliable results without compromising on quality or control.

Whatever your sector, our experienced team will work closely with you to deliver your customer service needs.

Get UK-Managed Support From South Africa That Delivers

Looking for reliable, scalable support that doesn’t drain your budget or your time?

Our Durban-based teams work in sync with your business, guided by UK leadership, and built to flex around your needs.

We’ll help you streamline operations, reduce costs and stay responsive — all without growing your in-house team.

South African Outsourcing FAQ's

Why outsource to South Africa instead of other locations?

South Africa offers a high-quality workforce, strong English fluency and excellent infrastructure at a more competitive cost than onshore teams.

Is your service based in South Africa or the UK?

Our delivery teams are based in Durban, South Africa, but all services are managed by UK-based account leads, with leadership permanently on site.

What types of tasks can I outsource?

You can outsource customer support, outbound calling, admin, data entry, e-commerce queries and more. We tailor services to your business.

How do you ensure quality control?

You’ll have a dedicated account manager, detailed reporting, and UK oversight throughout the partnership.

How fast can we start?

Most clients are set up and live within days. We’ll handle onboarding and integration quickly and efficiently.

Do I need to commit to a long-term contract?

No. We offer flexible packages with no lengthy tie-ins. You can scale up or down as your needs change.