Outsourced Virtual Assistant Services
Our outsourced virtual assistants handle admin, inboxes, scheduling and more; giving you reliable, remote support that scales with your business.
Save Time With Reliable, Remote Admin Support
When internal teams are overloaded with admin, productivity slows and priorities get missed. Our outsourced virtual assistants take care of the everyday tasks that eat into your time, so your people can stay focused on what moves the business forward.
From inbox triage and diary coordination to document prep and back-office support, we deliver dependable admin assistance from our South Africa-based teams, managed by UK experts. It’s flexible, scalable support that fits seamlessly around your operations without the overheads of hiring in-house.
Outsource Your Lead Generation Today!
Get in touch with our outsourcing consultants now.
What Is An Outsourced Virtual Assistant?
Outsourced virtual assistance is when a business hires a remote team or individual to handle administrative tasks such as inbox management, diary scheduling, data entry, and back-office support. Instead of managing these tasks in-house, companies work with a trusted outsourcing partner to save time, reduce costs, and stay focused on higher-value work. At Consumer Links, our virtual assistants are based in South Africa and fully managed from the UK, giving you reliable support with full visibility and control.
Virtual Assistant Support Tailored to Your Workflow
No two businesses run the same, so neither should their admin support. We build virtual assistant solutions around how you actually work, not off-the-shelf packages. Whether you need inbox cover, meeting prep or back-office support, we plug in where you need us most and flex as your workload grows.
Inbox & Diary Management
Stay organised without getting bogged down in daily admin. Our virtual assistants help manage communication and schedules so your team can focus on the bigger picture.
- Inbox triage and priority flagging
- Meeting scheduling and calendar coordination
- Deadline tracking and reminder setting
- Basic meeting preparation and note follow-up
- Light-touch diary support for executives or teams
Business Admin & Back-Office Tasks
Keep your operations moving with reliable, behind-the-scenes support. We handle the repetitive admin that slows teams down, quickly, accurately and at scale.
- Data entry, formatting and document handling
- CRM updates and contact management
- Report preparation and spreadsheet work
- Desk research and information gathering
- Day-to-day process support and admin tasks
Customer & Client Support Assistance
Add frontline capacity without increasing headcount. Our virtual assistants support your existing team with light-touch customer and client admin.
- Call handling and message taking (non-technical)
- Basic customer email responses and follow-ups
- Chat monitoring and first-line escalation
- Order tracking and status updates
- Feedback capture and survey outreach
Discover Virtual Assistant Outsourcing Solutions Today
Our virtual assistant services slot seamlessly into your daily operations. With UK-managed oversight and fully trained teams in South Africa, we handle time-consuming admin tasks so your internal staff can focus on what drives growth. It’s efficient, scalable support without the cost or complexity of hiring in-house.
Inbox & Calendar Support
We triage emails, manage diaries, and keep your schedule running smoothly. Every update is logged, tracked, and shared in real time; so nothing slips through the cracks.
CRM & Workflow Management
We keep your CRM organised and up to date — from tagging and status updates to notes and basic reporting. Your team always knows what’s next and where things stand.
Task Tracking & Progress Updates
We don’t just complete tasks, we document them. You’ll receive clear updates, visibility into our work, and peace of mind that nothing’s left unfinished.
Admin & Data Handling
From data entry to document prep, we take care of the admin work that clogs up your team’s day. Accurate, on time, and aligned with your internal systems.
Client Comms & Follow-Up
Need someone to manage messages, follow up with customers, or confirm appointments? We handle simple outbound and inbound communication to keep things moving.
Performance Reporting & Oversight
Our UK-based team oversees every account. You’ll get regular performance updates and the ability to scale support up or down as your needs evolve.
How We Seamlessly Integrate Virtual Assistant Support
We make it easy to bring outsourced admin support into your business, without slowing down operations or compromising on quality.
Discovery: We learn how you work
We start by understanding your workflows, priorities, and platforms. Whether you need inbox support, data entry, scheduling or CRM admin, we tailor our approach to fit your day-to-day.
Onboarding: We build your support process
Together, we map out the tasks, tools, tone of voice and access required. You approve every step before we go live; no surprises, just structured, seamless delivery.
Training: We prepare your VA team
Our South Africa-based assistants are trained on your systems, processes, and expectations. Managed by our UK team, they’re equipped to handle every task with accuracy and professionalism.
Launch: We integrate into your operations
Once live, your virtual assistants plug straight into your business, providing dependable admin support from day one, with clear lines of communication and full visibility.
Our Clients
Virtual Assistant Outsourcing That Delivers Day-to-Day Impact
Outsourcing virtual assistant support gives you the flexibility to stay focused on growth, not admin. It’s a smarter way to manage inboxes, schedules, and back-office tasks without adding to your in-house headcount.
Reduce Costs Without Compromising Quality
Lower operational costs while maintaining the high standards your business demands.
Skilled, Professional Admin Support
Trained, English-speaking assistants who represent your brand with confidence.
UK-Managed Delivery and Oversight
Our UK team ensures quality, consistency and full visibility across all tasks.
Aligned Working Hours
Our VAs operate in your time zone to deliver real-time support when you need it.
Flexible, On-Demand Support
Scale admin coverage up or down as your workload changes.
Seamless System Integration
We work within your existing tools and processes — no disruption, just dependable support.
Why Choose Consumer Links For Virtual Assistant Support?
We’ve spent over a decade helping businesses work more efficiently by taking routine admin off their hands. Our approach is straightforward: deliver high-quality support, tailored to how your business runs.
Every assistant works as part of a structured service, managed from the UK. You stay in control of the processes, tone of voice and tools, while we take care of the day-to-day admin that keeps things moving.
Whether you need occasional support or a consistent presence in your team, we give you the flexibility to scale, the confidence to delegate, and the freedom to focus on what matters most.
Request a callback today!
We’ll contact you as soon as possible.
Industries That Outsource Virtual Assistant Services
We support businesses across a wide range of sectors with virtual assistant services that reduce admin, improve efficiency and free up internal resources. From professional services and e-commerce to real estate, healthcare and more, we tailor support around your tools, tasks and working style.
All support is managed from the UK, with a clear structure in place to ensure quality, visibility and accountability. You get trained, dependable assistants who understand your industry, integrate with your systems and help your teams focus on what they do best.
- eCommerce
- Retail
- Utilities
- Legal Services
- Financial Services
- Recruitment
- Healthcare
- Travel & Hospitality
- Telecommunications
- Education
Whatever your sector, our experienced team will work closely with you to deliver your customer service needs.
Get Started With Outsourced Virtual Assistant Support
Looking for a better way to manage admin without adding pressure to your in-house team?
Our virtual assistants operate as a true extension of your business. Each one is trained to follow your processes, represent your brand and deliver the consistent support your team needs to stay focused. Everything is overseen by our UK-based managers to ensure quality and reliability from day one.
From inbox management to back-office tasks, we take care of the details so you can concentrate on the bigger picture.
Outsourced Virtual Assistant Services FAQs
What does an outsourced virtual assistant do?
A virtual assistant provides remote support with everyday admin tasks like email management, calendar scheduling, data entry, CRM updates, and more. They help lighten the load on internal teams so you can focus on higher-value work.
Can I customise the tasks my virtual assistant handles?
Yes. We tailor each service to your specific needs. You decide which tasks you’d like us to support you with, and we assign a trained assistant who fits your tools, processes and preferred way of working.
Is my virtual assistant based in the UK?
Our virtual assistants operate from our delivery centre in South Africa but are fully managed by our UK-based team. This gives you quality, oversight and real-time communication, without the cost of hiring in-house.
Will I work with the same assistant every time?
Where ongoing support is needed, we assign dedicated assistants to give you consistency and familiarity. For more flexible arrangements, we ensure clear documentation and handovers between team members.
Is virtual assistant support suitable for small businesses?
Absolutely. Many of our clients are small businesses looking to reduce admin without hiring full-time staff. Our flexible, scalable approach means you get the support you need, without the overhead.
How quickly can I get started?
We can typically get you up and running within a few days. After a discovery call, we’ll align on workflows, access and expectations — then onboard your assistant to start delivering support fast.