Outsourced Telemarketing Services
Our UK-managed telemarketing teams handle outbound calls, campaign follow-ups, and lead nurturing; helping you build pipeline, boost engagement, and convert faster without stretching your in-house team.
Scalable Telemarketing Support That Drives Results
When outbound campaigns ramp up, internal teams can quickly become overstretched. Our telemarketing support gives you the capacity to stay consistent; without compromising on quality or overloading your salespeople.
We handle high-volume calling, lead qualification, follow-ups, and re-engagement campaigns with precision and care. Based in South Africa and managed from the UK, our teams integrate seamlessly with your existing workflows to deliver reliable, scalable outreach that keeps your pipeline full and your team focused on closing.
Outsource Your Telemarketing Today!
Get in touch with our outsourcing consultants now.
What Is Outsourced Telemarketing Support?
Outsourced telemarketing support is a service that allows businesses to hand over outbound calling campaigns to a trusted external provider. Rather than building and managing a team in-house, companies partner with trained agents who handle prospect outreach, lead engagement, appointment setting and campaign follow-ups. At Consumer Links, our telemarketing teams operate from South Africa with full oversight from the UK. We plug directly into your sales process, use your CRM and represent your brand with professionalism and care. It’s a flexible, cost-effective way to scale outbound activity, connect with more customers and free up your internal team to focus on higher-value sales tasks.
Telemarketing Support Built Around Your Sales Goals
Your outbound strategy is only as strong as the team behind it. That’s why we tailor our telemarketing support around your campaign goals, CRM setup, and customer journey; giving you a seamless, high-performing extension of your sales operation.
Lead Generation & Prospect Outreach
We connect with new audiences through strategic, high-volume outreach that builds interest and fuels your pipeline.
- Cold calling and prospecting
- Data cleansing and audience segmentation
- Industry-specific scripts and messaging
- GDPR-compliant contact handling
- CRM integration and contact logging
Appointment Booking & Lead Handover
We keep your sales calendar full with qualified appointments and clear, actionable handovers.
- Calendar and diary management
- Follow-up call scheduling
- Inbound lead conversion
- No-show and drop-off re-engagement
- Warm lead nurturing and callbacks
Multichannel Campaign Support
We extend your telemarketing reach across channels to increase engagement and boost response rates.
- Phone-first campaigns supported by SMS and email
- Live chat follow-ups during active promotions
- Cross-channel tracking via your CRM
- Real-time reporting and insights
Outsource Your Telemarketing Campaigns With Confidence
Our outsourced telemarketing teams plug straight into your campaigns; no delays, no disruption. With experienced agents based in South Africa and UK-based management, we deliver consistent, conversion-focused outreach that supports everything from lead generation to re-engagement and appointment setting.

Cold Calling & Campaign Outreach
We run strategic outbound calling campaigns that introduce your offer, generate interest, and build awareness in key markets.

Follow-Up & Lead Nurturing
From initial contact to conversion, we manage structured follow-ups and reactivation calls that revive lost opportunities and maximise ROI.

CRM Alignment & Outcome Tracking
Our agents work within your existing systems to keep contact data accurate, calls logged, and every opportunity visible.

Inbound Lead Handling
We respond to inbound interest promptly, following up on web forms, referrals, or previous touchpoints to keep prospects engaged.

Appointment Setting & Sales Handover
We qualify prospects and book meetings directly into your sales team’s calendar — with clear notes and full CRM updates for a smooth handoff.

Campaign Monitoring & UK Oversight
With live reporting and hands-on UK management, we continuously refine delivery and share performance insights to help you optimise results.
How We Seamlessly Integrate Outsourced Telemarketing Support
Outsourcing telemarketing shouldn’t add complexity. Our onboarding process is fast, structured, and tailored to your campaign goals, so you get results without disruption.
Discovery: We get to know your campaign strategy
We start by understanding your audience, offer, channels, and objectives; from brand tone and compliance needs to CRM setup and reporting preferences. That way, we build a service that’s aligned from day one.
Onboarding: We build your calling framework
We work with you to define scripts, call flows, lead sources, qualification criteria, and escalation paths. Every detail is agreed and documented to ensure a smooth, controlled launch.
Training: We prepare your telemarketing team
Our agents are trained on your product or service, market positioning, and outreach strategy. With oversight from our UK team, we ensure they’re confident, consistent, and campaign-ready.
Launch: We embed into your operation
Once live, your telemarketing team becomes a direct extension of your business; managing outbound calls, nurturing leads, and updating your systems in real time. You stay in control with clear communication, live reporting, and full visibility from day one.
Our Clients







Flexible Telemarketing Built To Boost Your ROI
Your outbound strategy should add value, not pressure. Our outsourced telemarketing support helps you engage more prospects, convert more leads, and drive measurable returns, all without the cost of growing your in-house team.
Boost Results Without Growing Overheads
Run high-performing outbound campaigns without the expense or risk of internal hiring.
Skilled, Brand-Aligned Agents
Our agents are trained to deliver persuasive, on-brand conversations that drive action and build trust.
UK-Managed Teams With Local Oversight
We manage quality, consistency and reporting from the UK — so you stay in control at every stage.
Aligned Calling Hours for Global Reach
We cover UK and international time zones, making sure your calls land at the right time for your audience.
Support That Scales Up or Down
Launch fast, scale on demand, and reduce capacity when you need to, without disruption.
Seamless Integration With Your Systems
We work directly in your CRM, ensuring every contact, call outcome and lead stays visible and actionable.
Why Choose Consumer Links For Outsourced Telemarketing?
We’ve spent over a decade helping businesses reach more prospects, convert more leads and run smarter outbound campaigns. Our telemarketing support is designed to slot into your existing sales structure, with minimal ramp-up and maximum impact.
Every agent is trained on your goals, message and audience to ensure every conversation adds value and reflects your brand. You get consistent and professional experience across every campaign, backed by UK-based managers who oversee quality and performance from day one.
Whether you’re looking to launch a new campaign or need reliable support during peak periods, we give you the tools, talent and flexibility to keep momentum high and your sales engine running.
Request a callback today!
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Industries We Support With Outsourced Telemarketing
Every industry has different goals, audiences and campaign needs. But the demand for consistent outreach, meaningful conversations and measurable results stays the same. That’s where we make an impact.
We tailor our telemarketing services to your market, message and objectives. Our agents are trained to speak confidently on your behalf, follow your lead generation or engagement strategy, and operate as a true extension of your team. This isn’t a one-size-fits-all call centre model. It’s focused, brand-aligned support designed to deliver.
With experienced teams based in South Africa and day-to-day management from the UK, we help businesses across sectors scale their telemarketing activity without distracting internal teams or adding complexity.
- eCommerce
- Retail
- Utilities
- Legal Services
- Financial Services
- Recruitment
- Healthcare
- Travel & Hospitality
- Telecommunications
- Education
Whatever your sector, our experienced team will work closely with you to deliver your customer service needs.
Get Started With Outsourced Telemarketing Support
Looking to scale outbound campaigns without the cost and complexity of growing your in-house team?
Our telemarketing agents act as an extension of your business. They’re trained on your messaging, aligned with your systems and managed from the UK to ensure every call supports your goals.
We integrate quickly, represent your brand with care and help you reach more prospects while your internal team stays focused on what matters most.
Outsourced Telemarketing FAQs
How is outsourced telemarketing different from telesales?
Telesales focuses on closing deals over the phone. Telemarketing has a broader scope, covering cold calling, lead nurturing, surveys, and brand awareness. It supports your sales pipeline rather than replacing it.
Will the agents understand our brand and audience?
Yes. Our agents are fully trained on your product, messaging and target market before calling begins. Every campaign is tailored to your goals and overseen by our UK-based team for quality and consistency.
Where are your telemarketing teams based?
Our agents are based in South Africa, with direct management and performance oversight from our team in the UK. This setup combines quality, control and cost-efficiency.
Can you integrate with our CRM and call tracking systems?
Absolutely. We work directly within your platforms to log call outcomes, track performance, and ensure your team has full visibility across the campaign.
Is outsourced telemarketing suitable for my industry?
Most likely, yes. We support businesses across e-commerce, financial services, utilities, tech, property, and more. If you rely on outbound engagement or lead generation, our team can help.