Outsourced Tech Support Services
Scale your technical support with ease. Our UK-managed teams deliver responsive, affordable support that keeps your customers connected and your systems running smoothly.
Scale Faster With Responsive, Remote Technical Support
When support tickets stack up, your internal team gets pulled away from what really matters. We take on the technical queries that clog inboxes and drain time, giving your people the space to focus on high-impact work.
Our remote support teams handle first-line and second-line requests with speed and precision. From system access issues to software support and device troubleshooting, we keep things running smoothly behind the scenes. Based in South Africa and managed from the UK, our teams deliver consistently high service without the cost or complexity of expanding in-house.
Outsource Your Tech Support Today!
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What Is Outsourced Tech Support?
Outsourced tech support is a service that allows businesses to delegate their technical support needs to an external provider. Instead of hiring and managing an in-house team, companies partner with a specialist provider who supplies trained agents to handle tasks like troubleshooting, user queries, platform navigation and ticket resolution. At Consumer Links, our tech support teams are based in South Africa and managed from the UK. That means you get responsive, reliable support that integrates with your systems and works to your standards, without the overheads of recruitment or training. It’s a flexible, scalable way to maintain service quality while keeping your internal team focused on core business priorities.
Tech Support Services Built Around Your Systems
Tech issues don’t wait and neither should your support. That’s why we build our service around your platforms, your response times, and your internal structure. Whether you use a ticketing system, live chat, or email-first support, our team plugs in smoothly, adapts fast, and delivers exactly where the gaps are.
First-Line Technical Support
We handle everyday tech issues quickly and clearly, keeping your users supported and your internal team free to focus on more complex tasks.
- Troubleshooting login and access issues
- Password resets and account support
- Software walk-throughs and basic setup guidance
- Device connectivity checks
- User account queries and permissions
Second-Line Technical Support
When issues go deeper, our second-line agents provide detailed support across systems and services, aligned to your internal processes.
- Escalation and resolution of technical faults
- System diagnostics and error reporting
- Remote device support
- Knowledge base referencing and ticket resolution
- Collaboration with internal IT teams
Multichannel User Support
We manage support across phone, email and live chat to make sure your customers and teams get the help they need, when they need it.
- Phone-based tech support with live issue resolution
- Email query handling and structured follow-ups
- Chat support with escalation where needed
- Ticket logging, progress tracking and updates
- Service level monitoring and reporting
Explore How Outsourced Technical Support Solutions Work
Our outsourced tech support slots straight into your operations; no disruption, no guesswork. With fully trained support agents in South Africa and hands-on oversight from our UK-based team, we deliver consistent, high-quality technical support across the channels you already use. It’s scalable, cost-effective cover that adapts as your systems or teams grow.
First-Line Support
We handle common tech issues quickly, from access errors to device setup and software queries. Your users get answers fast, and your internal teams stay focused.
Live Chat & Email Support
We monitor support channels, respond to customers, and escalate when needed. Every interaction is tracked for performance and quality.
System Escalation & Issue Triage
For more complex issues, we collect the right information, escalate internally or to your IT team, and keep communication flowing until resolution.
Technical Ticket Management
Every query is logged, tracked and resolved through your preferred system. We update progress in real time so your teams always know what’s happening.
Troubleshooting & Diagnostics
From app errors to connection issues, we walk users through fixes using clear, simple instructions tailored to your tools and workflows.
Performance Reporting & UK Oversight
All support activity is monitored by our UK team, with regular reports, live tracking, and the flexibility to scale as your business evolves.
How We Seamlessly Integrate Outsourced Tech Support
Bringing in outsourced tech support shouldn’t mean disruption or delays. Our integration process is structured, fast and aligned with your systems from the start, so you get the support you need without slowing anything down.
Discovery: We learn how you work
We start by learning how your current support setup works — from platforms and ticketing systems to escalation paths and response times. That way, we build a service that fits from day one.
Onboarding: We map your support framework
Together, we define the channels, tools, access, FAQs and workflows your support team will follow. Every step is signed off before launch to ensure a smooth, aligned rollout.
Training: We prepare your outsourced team
Our South Africa-based team is trained on your tools, processes and user expectations. With UK-based oversight, we make sure your outsourced agents are confident and fully equipped before handling live queries.
Launch: We integrate into your operations
Once live, your support team plugs into your day-to-day – managing tickets, responding to users and escalating as needed. Communication is clear, reporting is regular and quality is built in from the start.
Our Clients
Outsourced Technical Support That Delivers Real Impact
Tech issues shouldn’t slow your business down, and they don’t have to. Our outsourced support teams give you the coverage you need to keep systems running, users supported and internal teams focused on higher-value work.
Reduce Costs Without Compromising Service
Lower your support overheads while maintaining fast response times and a consistently high-quality experience.
Skilled, Professional Tech Support Agents
Our agents are trained in technical triage, user troubleshooting and software support — ready to represent your brand with clarity and care.
UK-Managed Service and Oversight
Every team is managed from the UK to ensure alignment with your SLAs, tools and escalation protocols.
Aligned Support Hours
Operate in your chosen time zone — we cover UK hours, US hours or a blend of both.
Flexible Support That Scales With You
Scale support up or down depending on user demand, new product rollouts or seasonal spikes.
Smooth Integration With Your Systems
We work directly within your existing ticketing, CRM and comms platforms — no disruption, just dependable tech support.
Why Choose Consumer Links for Outsourced Tech Support?
We’ve spent over a decade helping businesses deliver consistent, high-quality support without stretching internal resources. Our approach is simple: build tech support services that align with your systems, your workflows and your service standards.
Every support team is trained to represent your business, managed from the UK, and backed by structured processes that give you full control. You decide the tools, tone and escalation routes, we handle the delivery.
Whether you need full-service support or help during peak demand, our team provides the scale, structure and oversight to keep things running smoothly, day in, day out.
Request a callback today!
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Industries That Outsource Technical Support Services
Tech support needs are different across sectors, but what never changes is the need for fast answers, clear processes and minimal disruption. That’s where we come in.
We train our teams on the platforms and workflows that matter to your business, then build structured support around them. It’s not a one-size-fits-all service, it’s tailored assistance that feels like an extension of your team.
With UK-based oversight and South Africa-based delivery, you get reliable coverage, real-time issue handling and the freedom to focus on growth.
- eCommerce
- Retail
- Utilities
- Legal Services
- Financial Services
- Recruitment
- Healthcare
- Travel & Hospitality
- Telecommunications
- Education
Whatever your sector, our experienced team will work closely with you to deliver your customer service needs.
Get Started With Outsourced Tech Support
Need responsive, reliable tech support without the overhead of hiring in-house?
Our technical support teams act as a direct extension of your business; trained on your systems, aligned with your workflows and managed from the UK to ensure every issue is handled with care. We integrate quickly, support your users effectively and keep your operations running smoothly.
You stay focused on growth, we’ll take care of the support.
Outsourced Technical Support Services FAQs
What tasks can outsourced tech support cover?
We handle first-line technical support, platform troubleshooting, user onboarding, software guidance, password resets, ticket triage, system navigation, and more, all tailored to your business tools and needs.
Is outsourced tech support secure?
Yes. We follow strict data protection protocols, and all support teams are trained to handle sensitive information securely. Access levels, systems and workflows are approved by you before launch.
Will your tech support team understand our systems?
Yes. Before going live, we train our agents on your platforms, processes and tone of voice. This ensures they represent your business professionally and resolve queries efficiently.
Do your agents speak fluent English?
Yes. All support is delivered by fluent English-speaking agents. Our teams are based in South Africa and overseen by UK managers to ensure communication is clear, professional and consistent.
Can outsourced tech support integrate with our existing tools?
Absolutely. We work within your existing helpdesk, CRM, and communication tools, so support feels seamless from day one.
How quickly can we get started?
We move fast. Most clients are onboarded and live within 1–2 weeks, depending on complexity. We’ll guide you through every step to ensure a smooth setup.