Searching for a smarter way to deliver exceptional customer support? Outsource your customer service to Consumer Links and gain access to top-tier service agents who elevate your businesses customer experience.
Outsourcing with us isn’t just about expert support, it’s a smart way to cut costs and streamline operations, freeing up your resources for what matters most: growing your business.
Partnering with Consumer Links means you get high-quality service, reduced expenses, and more time to focus on your core goals.
Ready to improve customer satisfaction while lowering costs? Contact us today to discover how we can help your business thrive.
One of the most important skills for any outsourced customer service team is being able to provide high-quality inbound answering services.
...As an experienced customer service outsourcing provider, we can provide high quality customer support teams that can help you boost customer satisfaction and increase customer loyalty.
Our call centre services ensure that your business never misses a call, something that isn't always possible when your business is growing quickly.
You can take advantage of customer service outsourcing by partnering with Consumer Links.
By partnering with Consumer Links, you're gaining access to a modern call centre with an experienced team that's ready to provide leading customer service solutions for your business.
...Our Customer Service Center is equipped with:
Alongside our excellent technology infrastructure, we employ highly qualified customer service representatives who are ready to deliver quality customer support services for your business.
...Our call center agents are skilled communicators who deliver exceptional customer engagement for businesses that outsource their customer service to us.
With our omnichannel support solutions, your customers can reach you through multiple touchpoints including phone, live chat, and email, ensuring a seamless and consistent experience.
Whether managing high volumes of inbound calls or providing real-time support online, our team is equipped to deliver a premium customer experience that enhances your brand.
At Consumer Links, we never take for granted how much effort your business invests in acquiring customers and building engagement with your brand.
...As an experienced outsourcing partner, we understand that, for many of our clients, we may be the first point of contact a customer has with their brand.
That’s why our customer service team is thoroughly trained to recognize the importance of every interaction. This mindset drives us to deliver a high-quality support solution that reflects positively on the brands we represent.
We believe customer service is more than just answering questions, it’s about adding value at every touchpoint and fostering long-term loyalty.
Our professionals are committed to going above and beyond to achieve that goal.
We’ll contact you as soon as possible.
Customer service isn’t just a product to us. It’s in our DNA.
Our customer centric approach separates us as a leading outsourced customer service provider.
As businesses grow, so do their customer service demands. More sales often mean more inquiries, more calls, and a greater need for scalable support.
It’s common for small businesses to find that growth is outpacing their existing infrastructure. While this is a positive sign for long-term success, the short-term pressure can lead to service gaps, resulting in poor customer experiences and potentially negative reviews that affect your brand reputation.
Partnering with the right provider for your outsourced customer support allows you to redirect customer interactions to trained, high-quality agents. This support ensures consistent service, maintains customer satisfaction, and helps protect your brand from negative online feedback.
Our inbound services include:
Consumer Links offers a full range of outbound customer service solutions, allowing you to focus on your core business strengths while ensuring your customers continue to receive exceptional service.
Leveraging our outbound customer service operations is an effective way to boost efficiency, create positive customer interactions, and achieve significant cost savings.
Our outbound customer service includes:
In today’s world, many customers prefer resolving their issues digitally rather than by phone.
Our outsourced customer service teams are available 24/7 to provide live chat support and other digital services for your customers.
Messenger platforms like Live Chat and WhatsApp Business offer a fast and efficient way to connect with your customers and address their needs promptly.
This approach reduces wait times, ensuring your customers aren’t left on hold when reaching out for support.
Email support is often the preferred method for customers who need to explain their issues in detail and require clear, thorough responses.
Our email support service enables your business to fully outsource this function, ensuring timely and professional handling of all customer inquiries.
Our email support services can assist with:
Our customer support team is highly skilled and fully equipped to handle customer requests and complaints via email, giving you confidence that your customers will receive a satisfactory experience.
Social media customer support is increasingly popular, but for some businesses, response times can be slow.
Our social media support team ensures your audience receives timely and effective customer service across all platforms.
This services include:
For many customers, social media has become the preferred channel for communicating with brands.
That’s why it’s essential for companies to maintain high standards across all platforms to build and protect a strong reputation.
In addition to our customer-facing services, we provide a comprehensive range of back-office support solutions that enhance the overall customer service experience.
This can include:
Outsourcing the back-office functions related to customer service is a great way to improve efficiency and free up resources to focus on other areas of your business.
Customer service outsourcing companies are easy to find, but those with proven experience running successful campaigns for well-known brands are much rarer.
Our business process outsourcing solutions offer key advantages that set us apart from the competition.
Consumer Links is registered and managed in Manchester, UK, with our call centre based in Durban, South Africa.
...Although our outsourced customer service operations are based in South Africa, they are managed by a UK director who is permanently based in our Durban office.
This structure offers a significant advantage to our clients—you benefit from the cost savings of outsourcing while enjoying the protection and security of UK legislation.
Additionally, if your business is UK-based, we can provide onsite support at your offices to assist with reporting, discuss feedback, and collaborate on continuous improvements.
Transparency is one of our core values. To ensure you have complete oversight, we provide your business with full administrative access, allowing real-time visibility and performance monitoring.
...Our customer service management team will provide reporting and hold meetings as often as you need.
Our goal is to give you comprehensive information to ensure that our performance aligns with your key performance indicators.
This approach allows your business to maintain full control over the outsourced customer service team, managing it as if it were an extension of your own in-house department.
Not only do we free up your valuable time, but we also provide significant reductions in your costs.
...Outsourcing customer service functions can be one of the most cost-effective solutions for your business, especially with our highly competitive pricing.
Some businesses save as much as 65%, freeing up resources that can be reinvested in other areas such as product development, expanding marketing efforts, or hiring additional staff.
As an experienced outsourced customer service partner, we understand that business demands change over time.
...That’s why all our services include flexible agreements.
As customer support demand surges, our call centers can quickly scale to meet your business needs.
This approach keeps your business agile and responsive to customer demand, while ensuring you only pay for the staff you actually need.
Our South African customer service outsourcing operations are managed by an experienced call centre director from our UK branch, who is permanently based in our Durban office.
...This structure ensures consistently high service levels and keeps our team up to date with the latest industry developments, technologies, and trends.
We don’t take a one-size-fits-all approach to outsourcing. Instead, we have a dedicated customer service team focused exclusively on this area.
By concentrating on this core function, our team has become experts in delivering the service your business needs. Our clients consistently report improved customer experiences and higher satisfaction as a result.
South Africa’s strategic time zone helps overcome a common challenge businesses face when collaborating across different regions.
...At Consumer Links, we see different time zones as an advantage.
Operating across time zones allows your business to extend its active hours each day. Our Durban call center is just 1 to 2 hours ahead of the UK (depending on daylight saving time).
This close alignment makes collaboration easier, enabling smooth meetings and ensuring our management team is available to support your business.
A common concern when outsourcing customer service to offshore call centres is the potential for language barriers.
...When outsourcing to some regions, language barriers can be a real challenge, with accents and cultural differences causing misunderstandings.
South Africa, however, does not have this issue.
English is widely spoken, and the ‘neutral’ accent makes communication smooth and easy. This means your customers can understand our agents clearly, and vice versa.
By using our customer service center in Durban, you avoid these common language barriers and gain access to a third-party provider that effectively replicates the experience of in-house staff.
In short, South Africa offers a significant advantage in reducing language challenges compared to other outsourcing destinations.
Our company follows a thorough vetting process to ensure that only high-quality agents support your outsourcing campaign.
...Our team is skilled and professional as a standard.
However, our recruitment process goes deeper than that.
Most of our staff come from higher education backgrounds and have extensive experience in the customer service industry.
Being located in a metropolitan area like Durban gives us access to a large pool of experienced candidates, allowing us to select only the best to work on our clients’ projects.
Additionally, we take pride in being at the forefront of quality measurement in outsourced customer service.
That’s why we invest in regular training for our employees, enabling us to consistently deliver a higher level of service than what’s typically possible with an in-house team.
Data security is a key reason we are recognized as one of the best customer service outsourcing companies.
...Being UK-based means we are governed by UK law, ensuring that all our operations, regardless of location, comply with data protection protocols, including the General Data Protection Regulation (GDPR).
Our strict internal policies further protect your data. Only employees who require access to your company information are granted permission, and all data is securely stored on our network.
We can help businesses across most industries
Customer service is a vital part of any business operation, which is why our Durban customer support team serves a diverse range of clients.
Our clients come from many sectors that require customer service outsourcing, including:
This list is not exhaustive but provides an insight into the wide range of industries we serve. Whatever your sector, our experience surpasses that of many other customer service outsourcing companies.
No matter your industry, our team will work closely with you to assess the services your business needs.
Discover why we are trusted above other outsourced customer service providers as one of the most reliable business process outsourcing partners.
Let’s explore how partnering with a customer service outsourcing provider can boost positive customer feedback and increase retention.
Click the button to discuss your requirements with us today.
Let's help your business grow.
The Old School House
Manchester Road
Carrington
Manchester
M31 4UG
220 Flanders Drive
Mount Edgecombe
Kwa-Zulu-Natal
South Africa
4302
